Cancellation policy

1. You can change the order information or cancel the order by yourself for any reason within 24 hours, and you will get a full refund (the total amount that you pay for the purchase). After this time, you will be unable to change or cancel the order by yourself.

Where you can change or cancel your order by yourself:

• Upon completing your payment, you will have access to cancel, edit, and reorder buttons for your order. Within 24 hours of making the payment, you can utilize these options to modify or cancel your order independently.
• You can also change or cancel your order on your account page, click "my orders" and you can see edit/cancel and reorder buttons for each order. And you can choose to change or cancel your order by yourself within 24 hours.

2. You cannot change or cancel your order by yourself after 24 hours, but you can still contact us for help. We will check the status of the order for you.

• If the order has not been processed, we will change or cancel the order for you.
• If the order has already been processed, you will not be able to change or cancel the order.

3. If you cancel your order before the order is processed, you will receive a full refund.

4. If you find that the address on the order is wrong and the order has been processed, please contact us, we will find a solution!

 

Contact Information

Email us: service@pewox.com（reply within 48 hours on working days）

Call us: +86-180-6410-0540 (All Customers, Service in English Only)(Mon - Fri: 10AM - 6PM GTM+8)

Company address: Room 1005, Universal International Center (K6-4), Songzhu Road, Wuchang District, Wuhan City, Hubei Province, Post code: 430061, China（NOT RETURN ADDRESS）

Registration Number：91420103MA49KB108B