Frequently Asked Questions
Which payment methods do you accept?
We accept the following forms of payment: —Visa —Mastercard —American Express —JCB credit card
When will my order be shipped?
It usually takes up to 1-3 business days for our team to process all your orders. During the promotion or holiday period, your order will be shipped within 3 days.
How can I track my package？
Click the "Track Orders" button in the website footer, you can choose to enter your order number together with your email or phone number or just enter your tracking number. Please click the "Track" button to view the tracking information.
Which countries can you ship to？
We currently only ship to the United States.
How long does shipping take？
Standard Shipping: approximately 6-9 business days.
Express Shipping: approximately 3-4 business days.
How much does shipping cost？
Free Standard Shipping to the UK Over £50
For orders of £30 - £49.99, the shipping fee to the UK is £3.99
For orders less than £30, the shipping fee to the UK is £5.99
Free Express Shipping to the UK Over £140
For orders of £90 - £139.99, the shipping fee to the UK is £3.99
For orders less than £90, the shipping fee to the UK is £5.99
How do I submit a return or exchange request？
We want to be sure you are as happy with your Onsideshe products as we are. If you are not satisfied with your purchase, you can request a return within 30 days after the parcel is delivered.
Please initiate a return by clicking the "Start A Return" link in the website footer.
At this time，we are unable to process exchanges. If you would like to change the product you ordered, we recommend initiating a return and placing a new order.
How can I get a refund for my return？
It usually takes 1-3 business days to process your refund request after receiving your return. Once we receive the return package and determine that it's eligible for a refund, the total amount you paid for the purchase (minus the£1.99 processing fee) will be returned to the original payment account. If you do not receive your refund within 14 days, please contact us and describe the issue, we will find a solution!
Is my personal information safe when ordering online with Onsideshe？
Onsideshe takes your shopping security very seriously. Every order is processed through a secured checkout system and we are certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. We're always investing resources into the latest online security protection, so rest assured, you can shop safely and securely with us!
Why are there swoosh icons in some product picture cards on the collection pages?
If the variant picture has this icon on it, then that means you have added this item to the cart.
We publish the cost of each product we manufacture. There are many costs that we can't exactly estimate, such as design, fixtures, wear testing, office rent, and retail space, but we believe you should understand the manufacturing process for the products you love.
La estrella española MARTINA D'ANTIOCHIA, Miss Universo Israel 2017 ADAR GANDELSMAN y Miss Universo Chile 2018 ANDREA DIAZ son nuestras embajadora de la marca; En el año 2021 hemos tenido un evento de "lleva Onsideshe a viajar por todo el mundo" en más de 100 ciudades más famosas del mundo.(puede ver los videos en nuestra canal de YouTube).Nuestros productos son de alta calidad con un precio accesible, ricos en variedad y diversos estilos.Ya sea linda, elegante, de moda, o vanguardista, usted puede encontrar aquí lo que busca, y no hay necesidad de preocuparse por la calidad.Estamos deseando acompañarle, ya sea en el trabajo, en una cita, en un viaje o en una cena.